Terms of Service

By accessing our website or placing an order, you confirm that you are at least 18 years of age and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

Product Descriptions

We strive to display our handcrafted products as accurately as possible. However, slight variations in color, texture, or size may occur due to the handmade nature of our items.

Order Confirmation

An order is confirmed only after you receive a confirmation email from us. We reserve the right to cancel orders due to stock unavailability or pricing errors.

Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Payments are processed securely through Razorpay. We accept UPI, credit/debit cards, net banking, and wallets. By providing payment information, you authorize us to charge the total amount for your order.

Delivery Times

We aim to dispatch orders within 3–5 business days. Delivery timelines vary by location and are estimates, not guarantees.

Shipping Charges

Shipping fees, if applicable, are displayed at checkout before you complete your purchase.

Risk of Loss

Risk of loss and title for items pass to you upon delivery to the carrier.

Eligibility

Returns are accepted within 7 days of delivery for damaged or defective items. Custom or personalized products are non-returnable.

Process

To initiate a return, contact us at support@mithilakriti.com with your order number and photos of the issue.

Refunds

Approved refunds will be processed to your original payment method within 7–10 business days.

All content on this website — including images, designs, text, and logos — is the property of Mithila Kriti and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

To the maximum extent permitted by law, Mithila Kriti shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific order in question.

These Terms of Service are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Patna, Bihar, India.

We may update these Terms of Service from time to time. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.